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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Revocation Policy

Right of Revocation

You may revoke your contractual declaration in writing (e.g. letter, fax, e-mail) within a period of 14 days without stating reasons or – if the goods are delivered to you prior to the expiry of the period – by returning the goods. This period commences upon receipt of this notification in writing, but not prior to the receipt of the goods by the recipient (in case of recurring delivery of goods of the same kind not prior to the receipt of the first partial delivery) nor before complying with our obligation to provide information pursuant to Article 246 Section 2 in conjunction with Section 1 paragraph 1 and 2 EGBGB (Introductory Law to the German Civil Code) as well as our obligations under Section 312g, paragraph 1, sentence 1 BGB (German Civil Code) in conjunction with Article 246 Section 3 EGBGB. The timely dispatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term. The revocation shall be directed at:

Metalman24
Boczna 4B
PL 58-521 Jezow Sudecki
Poland

Telefon +48 888 604 255

e-mail: info@metalman24.com

Consequences of Revocation

In the event of an effective revocation, the received benefits by either party or any profits derived thereof (e.g. interest), shall be returned. Should you be unable to return to us the goods received or benefits derived (e.g. benefits of use) wholly or partly, or only in a deteriorated condition, you shall to this extent provide compensation accordingly. This shall not apply if the deterioration of the goods was brought about by their examination – such as would have been possible for you in a retail shop. Moreover, you may avoid the obligation to compensate for deterioration caused by the intended use of the goods by not using the goods like your own property and by refraining from everything that may affect their value. Goods that may be dispatched as a parcel are to be sent back at our risk. You have to bear the standard return shipping charges if the goods delivered correspond to those ordered and if the price of the returned goods does not exceed an amount of 40 Euros or in case of a higher price of the goods if you have not yet rendered consideration or any partial payment as agreed upon by contract at the time of revocation. Otherwise, returning the goods is free of charge for you. Goods that cannot be shipped as a parcel will be picked up at your premises. Obligations to reimburse payments must be met within 30 days. For you, the period begins upon dispatch of your statement of revocation or the goods, for us, upon reception thereof.

End of Revocation Policy

General Information

1. Please avoid damaging or contaminating the goods. If possible please resend the goods to us in their original packaging including all accessories and all packaging components. Use a protecting outer packaging if necessary. Should you not possess the original packaging any more, please use appropriate packaging to sufficiently protect the goods against transport damages. 
2. Please do not resend the goods to us as freight forward. On principle, we do not accept return goods if the postage/shipping has not been pre-paid. Upon request, we shall reimburse you for the postal charges in advance or we shall mail you a prepaid return shipping label unless these are to be borne by yourself. All shipments are accompanied by a prepaid return shipping label, you need another sticker you can get it at any time with us.
3. Please note, that the aforementioned Sections 1-2 are no requirements to effectively exercise the right of revocation.